Privacy Policy

Last updated: October 27, 2026

What we collect

When you place an order or create an account we collect your name, email address, phone number, shipping and billing address, and order details. Card details are entered on our payment partner's secure checkout and are not stored by us.

How we use it

• To process, ship and support your order

• To send order confirmations, shipping updates and replies to your messages

• To prevent fraud and keep the store secure

• With your consent, to send marketing emails (you can unsubscribe at any time)

• To understand how our site is used and to measure and improve our advertising

Who we share it with

We share only what is needed to run the store: our e-commerce and payment platform (Cartva), our fulfillment partner and shipping carriers to deliver your order, and analytics and advertising partners such as Google, Meta and TikTok. We do not sell your personal information.

Cookies and tracking

Our site uses cookies and similar technologies for essential functions, analytics and advertising. You can accept or decline non-essential cookies in the cookie banner and manage cookies in your browser settings.

Data retention

We keep order records for as long as needed for accounting, legal and tax purposes, and other data only as long as needed for the purposes above.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, or to object to certain uses. To make a request, email hello@myosote.com. We will respond within 30 days.

Children

Our store is not directed to children under 13 and we do not knowingly collect their data.

Changes

We may update this policy from time to time. The latest version is always on this page.

Contact

hello@myosote.com