Returns & Refunds

Last updated: October 27, 2026

We want you to love your piece. Please read this policy before placing your order.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or is not the item you ordered, email hello@myosote.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, including shipping. You do not need to return the item.

Change of mind returns

You may request a return within 7 days of delivery for items that are unused, unworn and in their original packaging. To start a return, email hello@myosote.com with your order number. We will reply with the return address and instructions. Items sent back without contacting us first cannot be accepted.

• Return shipping is paid by the customer and is not refundable.

• Original shipping charges are not refundable.

• Once the returned item arrives and is inspected, the item price is refunded to your original payment method within 5-10 business days.

Final sale items

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged, defective or incorrect. Gift sets that have been opened and used are also final sale.

Cancellations

You can cancel your order within 12 hours of placing it by emailing hello@myosote.com. After an order has been sent for fulfillment it can no longer be cancelled.

Refunds

Payments on our store are processed by our payment partner Cartva, our merchant of record, so your card statement may show Cartva. Approved refunds are issued to the original payment method.

Your legal rights

If you live in a country where the law gives you additional rights, such as the 14-day right of withdrawal for consumers in the European Union and United Kingdom, nothing in this policy limits those rights.

Before opening a dispute

If something is wrong with your order, please contact us first at hello@myosote.com. We reply within 1-2 business days and will always try to make it right.